Ordering and Payment Policy

Ordering and Payment Policy

To provide you with personalized, secure, and dedicated service, purchases on our website are not processed automatically. Instead, orders are completed through direct contact with our team.

How it works? It’s very simple:

  1. Select Your Items: Browse our store, choose the products you love, and click the order/contact button.
  2. Choose Your Communication Channel: You can reach out to us directly via your preferred method:
  3. Order Confirmation & Payment Link: After we verify stock availability and your order details, a team member will send you a secure payment link via SMS, WhatsApp, or email (depending on your preference).
  4. Data Security: The payment link opens a secure, encrypted billing page that complies with the highest industry standards. We do not store or have access to your credit card details.
  5. Completion & Shipping: Once payment is confirmed, an digital invoice will be emailed to you, and your order will be processed for shipment!

 

Shipping Policy

  • Processing & Shipping Time: Items are shipped within 3–8 business days.
  • Shipping Options:
    • Self-Pickup (Free): Available from our studio with prior coordination – Artists' Workshops, Ein Carmel.
    • Shipping to a Pickup Point: 40 ILS.
    • Home Delivery: 60 ILS.

Customs, Duties, and VAT
Orders shipped from Israel may be subject to import duties, taxes, and handling fees depending on your country. These charges are not included in the price of the artwork or shipping.
These charges are determined by your local authorities and are the sole responsibility of the buyer.

Returns Policy
We stand behind the quality of every piece. If your item arrives damaged, we will offer a replacement or refund.
We accept returns of new, unopened items within 35 days of delivery. For assistance with returns, exchanges, or cancellations, please contact us at: [email protected]

Eligibility
You must be 18 years or older to make a purchase.